Bottled Water FAQ

Q: What size bottles can I get delivered?
Q: Why do my delivery days change?
Q: How often can we be delivered to?
Q: What if I forget to leave my bottles out?
Q: What do I do if my cooler is leaking?
Q: What do I do if my spigot is dripping?
Q: What do I do if my new cooler is not cooling/heating the water?
Q: What do I do if the water in my bottle is hot to touch or is boiling in the bottle?
Q: When is my next delivery day?
Q: How do I clean my cooler?
Q: How is Lindyspring water processed?

Q: What size bottles can I get delivered?

A: We currently deliver 5 gallon non-handled bottles, personal sizes by the case in 20 oz and 1 liters, and 1 gallon cases in drinking and distilled.

Q: Why do my delivery days change?

A: When Lindyspring closes for a holiday, your normal delivery day moves accordingly. We recommend adding to your quantity the delivery before the holiday shift.

Q: How often can we be delivered to?

A: Most of our customers only need one delivery per month. However, if you are having 8 or more being delivered one time a month we are generally able to deliver more often for instance every 2 weeks and even every week on some occasions.

Q: What if I forget to leave my bottles out?

A: Your route salesman will leave your average unless otherwise instructed. Any extra empty bottles you acquire can be picked up on your next scheduled delivery.

Q: What do I do if my cooler is leaking?

A: It is rare that a cooler actually leaks. Normally there is a very small hole in the bottle and it overfills the cooler. Remove the bottle, drain the cooler (tip the cooler to drain out interior of cabinet). Replace with a new bottle and observe to see if it continues. If it continues, give us a call.

Q: What do I do if my spigot is dripping?

A: Generally the screw under the flipper is loose. Tightening should stop the drip.

Q: What do I do if my new cooler is not cooling/heating the water?

A: First check to ensure there is electricity to the unit. If not cooling, there is a thermostat on the back grill. Turn slightly to the right and listen for the compressor to start. If the cooler has a hot side, check the back to be sure the on/off switch is on.

Q: What do I do if the water in my bottle is hot to touch or is boiling in the bottle?

A: Immediately unplug and call the office.

Q: When is my next delivery day?

A: Please login to the My Account section of this website to check when your next delivery day will be.

Q: How do I clean my cooler?

A: Please check the Dispenser Care page on this site.

Q: How is Lindyspring water processed?

A: Lindyspring bottled water originates from local treated municipal water supplies. We employ processing methods such as carbon filtration, reverse osmosis, micron filtration, distillation, de-ionization and ozonation to remove chemical and microbiological contaminants, including Cryptosporidium. We use a variety of practices and employ outside independent laboratories to ensure the safety and high quality of our products.

First, multiple stages of filtration is used. This includes carbon filtration, micron filtration and particulate filtration to remove sediment and suspended particles. The water is then softened and directed through an Active Carbon filter process to remove all chlorine.

Next, double pass reverse osmosis, a process that removes nearly all of the salts or minerals in the source water is used. It works by forcing the water through a semi-permeable membrane twice (the water passes through but the minerals do not).

To make the Lindyspring brand of Drinking Water, we add a minute amount of high quality calcium to the double pass reverse osmosis purified water. Additionally, we pass all drinking water through De-ionizing tanks to improve the quality to the highest level possible. This gives us exactly the right clean, refreshing taste for drinking water. The sodium level in Lindyspring brand Drinking Water is less than 1 milligram per 8 ounce serving.

In processing our Distilled Water product, the water is heated to produce steam. The minerals are left behind and the rising steam is condensed for a pure, mineral-free distilled product.

We use ozone as a form of sanitation for all of our bottled water products. We use ozone instead of chlorine as a sanitizer because it leaves no residual taste or odor. Ozone is oxygen (O3 to be exact) which is bubbled through the water just before it goes into a clean, sanitized bottle. Within a few hours after the bottle has been filled and capped, the ozone dissipates or converts back to the same form of oxygen that we breathe (O2).

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